Returns are easy at Juul at Home. If you would like to return and exchange your order, please get in touch with us within 7 days of receiving your order, otherwise we may not be able to help you.

If, unfortunately, your order arrives faulty, please get in touch and we will offer you a refund or replacement, and reimburse any return postage costs. Please note, in order to claim a refund or replacement, the item must be returned in its original packaging to:

Juul at Home

Meadows End

Brookdale Avenue


North Devon

EX34 8DB