Privacy and Security

Privacy Policy

UK, European Union

Updated 5th June 2018

Your Privacy

Thank you for shopping online at www.juulathome.co.uk. This privacy and online security (Policy) describes the information and data we collect about you, how we use this information and how we restrict and control the use of this information.

Collected Information

www.juulathome.co.uk only collects and stores information as part of your online shopping experience with us. This is information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information) that you provide to us when you ‘opt in’ to save your information with us, either during a purchase, signing up for our newsletter and offers, or taking part of one of our social media promotions. We use this data to process your shopping transaction, enquiry, newsletter sign up, or promotion that you initiate with us. We also regularly monitor use of our website and its traffic to improve the design of the site, the products and services that we provide, as well as to determine what information we send to you in the future.

www.juulathome.co.uk may also disclose specific personal information about you if required to do so by law and court order, if it is based on our good faith that it is entirely necessary to comply. We also provide your details to a third-party authorised payment provider, such as PayPal in order to process the transaction and the unauthroised use of credit and payment cards.

To update your account information, you can do so by logging into www.juulathome.co.uk and clicking ‘My Account’.

Our Email List

Juul at Home provides those who sign-up for our email newsletter advanced notice of sales, new products, shop openings and other news. Email addresses collected by us are only used internally and are not ‘sold on’ or provided to any other third parties. If you would like to unsubscribe, you can do so either at the bottom of each email sent to you, by clicking the ‘unsubscribe’, or you can email us at any time on sara.james@juulathome.co.uk or by telephoning: 07825 771852.

Business Partners

Juul at Home may develop contracts with outside service providers to help us understand our customer’s use of our website. These service providers may place cookies on your PC or SmartPhone to collect various kinds of data for us to relate to your use of www.juulathome.co.uk. This is purely to refine and improve the user experience of our website. We do not enable our service providers to collect any financial, credit card, user name or password information. As a visitor to our website you may opt out of this data collection by email: sara.james@juulathome.co.uk or telephoning: 07825 771852. We may also use our own cookies to deliver an enhanced online experience. “Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them.

We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies.

Secure Shopping

Sensitive financial and personal information contained in orders place at www.juulathome.co.uk are encrypted using 128-bit secure sockets layer (SSL) technology. This is a technology that ensures the security of our online business.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK

Please be aware that email is not encrypted and therefore is not a secure means of transmitting credit card or personal information. We will never ask for personal or financial information via email.

Policy Changes

Juul at Home may regularly update this Privacy and Security Policy and any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy.

Please contact us if you have any questions regarding our Privacy and Security Policy.

Email: sara.james@juulathome.co.uk

Tel: 07825 771852

Address:

Juul at Home

87 High Street

Ilfracombe

Devon

EX34 8DB